Terms & Policies
If you have not already read our Terms and Conditions, please do so now at:
Terms and Conditions
If a customer's account is used unlawfully or is in violation of ISQsolutions terms and conditions and policies, ISQsolutions reserves the right to terminate the customer's account without notice and without full or partial refunds. Files that violate the terms and conditions and/or user policies are subject to deletion without notice.
ISQsolutions reserves the right to revise the terms and conditions and policies at any time. Customers violating the terms and conditions and policies will be held responsible for damages to ISQsolutions, including but not limited to, ISQsolutions systems, servers, connectivity, reputation, business, service, network, operations, or equipment.
Customer Support Policy
Free Technical support is provided to our customers for issues directly related to ISQsolutions services and network. Technical Support is available 24/7 via our web-based Support Center and includes Knowledge-Base, Tutorials and Help Desk. Telephone support is available Toll-Free in The United States and Canada, Monday to Friday from 9AM to 6PM Eastern Standard Time.
Support inquiries are responded to in order of priority and then in the order they were submitted. Reports of service outages take priority over general support inquiries. ISQsolutions reserves the right to determine priority and order of response for any and all support inquiries. We will respond to general support inquiries within 24 hours or by the next business day. Most issues are resolved during the same business day.
ISQsolutions DOES NOT offer technical support for the following: Source Code or Graphic Design issues related to a customer's web site, 3rd party scripts or 3rd party software, Client workstations, client-side software or client internet connections. For support regarding these issues please consult the vendor.
Customers of ISQsolutions services are prohibited from storing or posting adult content, or links to adult content, through the subscribed service. All material of pornographic nature is considered adult content. Online image galleries whose primary purpose is the public display of fine art or artistic mediums are not considered to be adult content.
ISQsolutions strictly prohibits Unsolicited Bulk Email, also known as "SPAM". This includes using our network to distribute unsolicited bulk email from your website on our servers or using any outside network to send bulk unsolicited email attracting advertising to your website on ISQsolutions servers. We will terminate any account we find that is associated with the generation, distribution or any other involvement with the practice of unsolicited bulk email and no full or partial refunds will be issued for unused service.
Accounts cannot be used to distribute "cracked" versions of copyrighted software, serial numbers for copyrighted software or copyrighted multimedia files (i.e. music files or MP3's). Websites that contain links to pirated software or illegal contraband are also prohibited.
Our security policy is designed to keep information stored on our servers secure from intruders and other unauthorized individuals. We take great care to keep your data secure and pay particular attention to the security of sensitive information such as customer account information and other confidential information. Attempts to manipulate ISQsolutions servers or customer websites are prohibited. This includes, but is not limited to, attempting to gain unauthorized access to ISQsolutions servers or any means of deliberately overloading ISQsolutions systems and network.
System Abuse Policy
System Abuse includes, but is not limited to, excessive use of CPU resources, installing IRC bots, scripts sharing with domains outside of ISQsolutions network, excessive use of data transfer leading to the decrease of the system's and network performance or other scripts that use a disproportionate amount of system resources. ISQsolutions will determine what constitutes system abuse.
Our payment policy is fair to both ourselves and our customers. We strive to provide high quality service, and work hard to ensure that you receive value for your web hosting dollar. Our payment policy is designed to minimize our time and effort collecting bad debts and chasing down delinquent accounts. This allows us to put our effort where it counts, providing services to our paying customers. We accept payment by credit card only and so it is important to keep your credit card information current.
Changes to your credit card information and credit card expiry date can be made in the 'hosting' section of your control panel anytime 24/7. ISQsolutions will automatically charge your credit card upon the recurring billing cycle and an invoice will be generated and stored in the 'Account' section of your control panel for you to access and print at anytime. If a customer's credit card payment is declined upon the recurring billing cycle the customer will have 7 days to update the credit card information and provide payment, if payment is not received the account will be considered 'Delinquent' and will be put on hold.
A Delinquent Customer's Account that is unpaid for thirty (30) days after the commencement of a Billing Cycle, at ISQsolutions sole discretion, have any or all files archived. Delinquent Customer's Accounts that are unpaid for anytime up to thirty (30) days or more after the commencement of a Billing Cycle may, at ISQsolutions sole discretion, have any or all files purged. The Customer's Account will continue to accrue charges while the Customer's Account is on hold.
Domain Dispute Policy
ISQsolutions does not, and cannot, screen, review, evaluate or investigate the legal right of registrants to register or use a Domain Name. If you believe a Domain Name registrant is using a Domain Name in a manner that infringes upon, dilutes or otherwise harms any of your rights, you should contact the registrant directly. ISQsolutions provides registrant contact information for Domain Names registered by us through our Partners by the Whois database on the ISQsolutions site.
ISQsolutions has adopted the Uniform Domain Name Dispute Resolution Policy ("UDRP") established by the Internet Corporation for Assigned Names and Numbers ("ICANN") and has also adopted the dispute policies required by individual Registries as set forth in the ISQsolutions Terms and Conditions. ISQsolutions encourages third parties to resolve disputes with registrants through the process described in the UDRP. Please refer to Sections 6 and 7 of the UDRP regarding our involvement in a dispute between a registrant and a third party.
ISQsolutions utilizes the World Intellectual Property Organization ("WIPO"), among others, as an ICANN approved dispute resolution service provider for disputes related to Domain Names. For further information regarding dispute resolution procedures, go to http://www.arbiter.wipo.int/domains for information about other providers.