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1.
Do you offer a money back guarantee? |
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2.
Are Microsoft FrontPage extensions supported?
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3.
Do you host adult-oriented or adult content sites?
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4.
Do you monitor hosted sites for adult content?
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5.
Where is ISQsolutions™ data center Located?
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6.
What are your Network Connections? |
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7.
Does ISQsolutions™ offer dedicated servers or co-location
services? |
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8.
What do you consider abuse of service or excessive use
of resources? |
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1.
What types of domain names can ISQsolutions™ host?
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2.
Can I register a domain name at ISQsolutions™?
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3.
Is a domain name registration included in the price of
a web hosting plan? |
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4.
How do I check to see if a domain name is available for
registration? |
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5.
How do I transfer my domain name to ISQsolutions™?
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6.
How long will it take to activate my domain name?
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7.
What are your primary and secondary Domain Name Servers
DNS? |
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1.
What type of Web server will my website be hosted on? |
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2.
Is the data transfer provided in my plan sufficient for
my site? |
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3.
How long does it take to setup my hosting account?
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4.
Which web hosting plan is right for my website?
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5.
How do I transfer my website files to my hosting account?
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6.
Do you place any advertisements on my Website?
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7.
Can I have a third party DNS host and have ISQsolutions™
only host my website? |
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8.
Do you offer Windows 2003 hosting? |
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9.
What type of technical support is included with my hosting
plan? |
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10.
How do I transfer my website to ISQsolutions™ and experience
NO downtime? |
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11.
Do I have access to my hosting account 24/7?
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12.
How do I order Web hosting? |
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13.
Can I upgrade my hosting plan in the future? |
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14.
What is your bulk email or spam policy? |
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15.
Can I access my website without putting “www.” in front
of my domain name? |
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1.
Is ASP.net supported in the Special Hosting plan? |
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2.
Are Microsoft FrontPage extensions supported?
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3.
Do you provide SSL Certificates? |
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4.
Is MS Access supported in the Special Hosting Plan?
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5.
Which hosting plans include SQL database? |
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6.
How do I manage my SQL database on your servers? |
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7.
Is ColdFusion supported in your hosting plans? |
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8.
Do you provide e-commerce or shopping cart software? |
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1.
How much does it cost for web hosting? |
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2.
Are there any hosting account setup fees? |
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3.
Are there any hidden fees? |
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4.
Do you accept monthly payments for hosting? |
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5.
Can I pay using a check or money order? |
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Do
you offer a 30 Day money back guarantee? |
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Yes. Each
of ISQsolutions™ Web hosting plans are backed by a 30 Day
Money-Back Guarantee. If for any reason you are not completely satisfied, you may request a 100% refund at any time within 30 days of purchase. Refund applies to both monthly or annual payment of your Web Hosting Plan. All refunds will be issued to the original credit card provided at the time of purchase. Accounts cancelled/terminated by us for violations of our terms & Conditions and policies will not be eligible for
refund. |
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Are
Microsoft FrontPage extensions supported? |
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Yes. FrontPage
extensions 98, 2000, 2002 and 2003 are supported in all
our web hosting plans at no extra charge. |
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Do
you host adult-oriented or adult content sites? |
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No. We
do not host adult oriented websites or sites which contain
adult content. |
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Do
you monitor hosted sites for adult content? |
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We are
not obligated to monitor the network to examine content.
By creating an account with us you acknowledge that if
we are made aware of content that is determined to be,
in its sole discretion, unacceptable, undesirable, offensive,
indecent, obscene, excessively violent or otherwise objectionable,
we have the right, but not the obligation, to edit, remove
or deny access to such content. No refunds will be issued
to accounts deleted for violating this policy. |
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Where
is ISQsolutions™ data center Located? |
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ISQsolutions™
World class data center is located at 151 Front
Street in Toronto, Canada’s premiere technology facility
and carrier hotel. 151 Front Street is home to more than
150 telecommunications companies and is one of North America's
most connected buildings with 9 unique fibre-optic networks
and more than 7,000 strands of fibre. To learn more about
ISQsolutions™ data center, please visit: http://www.isqsolutions.com/isq/isqsolutionsdatacenter.asp |
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What
are your Network Connections? |
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ISQsolutions™
has instituted a connectivity control policy to keep its
data transfer capacity significantly underutilized. By
locating our data center at 151 Front Street we take advantage
of direct fibre optic connections to multiple Internet
backbones. Our policy delivers reliable 99.9% uptime and leaves
plenty of bandwidth for growth with the independence to
increase capacity when needed. |
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Does
ISQsolutions™ offer dedicated servers or co-location services? |
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Yes. ISQsolutions™
offers dedicated servers. To request your free consultation
and quote please visit: http://www.isqsolutions.com/dedicatedservers/default.asp |
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What
do you consider abuse of service or excessive use of resources? |
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When a
website is using 10% or more of our server memory or CPU
for more than 1 minute, it is considered to be using excessive
use of server resources. If a customer is using their
web hosting account for spamming or mass-emailing this
is considered abuse. ISQsolutions™ reserves the right
to immediately terminate ISQsolutions™ services to the
customer if we determine their use of our services is
abusive. |
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What
types of domain names can ISQsolutions™ host? |
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ISQsolutions™
can host any international domain name or country level
domain name. Simply order the web hosting plan you require
and provide the domain name for the account in step 2
of the order process (include the country TLD) and once
your order is complete we will send you a “welcome email”
containing your hosting account settings. In section 5
of your “welcome email” you will find the DNS Server settings
needed to change the DNS for your domain name. You will
need to contact the NIC of the appropriate country or
the company where you registered your domain name to change the Domain Name Servers (DNS). It
can take 24 to 72 hours for the DNS to propagate from
the time you change the DNS.
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Can
I register a domain name at ISQsolutions? |
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Yes. You
can search and register a domain name in real-time directly
from the domain registration section of our website. ISQsolutions™
offers domain name registration of .com, .net, .org, .info
and .biz for a cost of $12.95USD/year. You can register
a domain name for a term of 1-10 years. Simply enter a
name in the search box, select the extensions and click
"GO". If your domain name is available, click
"Checkout" to register it. Search for a domain
name as often as you like, it's Free to search! |
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Is
a domain name registration included in the price of a
web hosting plan? |
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No. If
you require a domain name for your website you must first
register your domain name and then order web hosting.
You can search and register a domain name in real-time
directly from the domain registration section of our website.
ISQsolutions™ offers domain name registration of .com,
.net, .org, .info and .biz for a cost of $12.95USD/year.
You can register a domain name for a term of 1-10 years.
Simply enter a name in the search box, select the extensions
and click "GO". If your domain name is available,
click "Checkout" to register it. Search for
a domain name as often as you like, it's Free to search! |
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How
do I check to see if a domain name is available for registration? |
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You can
search and register a domain name in real time directly
from the domain registration section of our website. ISQsolutions™
offers domain name registration of .com, .net, .org, .info
and .biz for a cost of $12.95USD/year. You can register
a domain name for a term of 1-10 years. Simply enter a
name in the search box, select the extensions and click
"GO". If your domain name is available, click
"Checkout" to register it. Search for a domain
name as often as you like, it's Free to search! |
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How
do I transfer my domain name to ISQsolutions™? |
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With each
new web hosting account, ISQsolutions™ provides one FREE
domain name transfer and a one year extension to your
domain name’s current expiration term. It is not mandatory
to transfer your domain name from your current registrar
to ISQsolutions™ in order to host your website with us,
but it is mandatory to change the DNS settings of your
domain name and this is done at your current registrar’s
website. To learn more about transferring your domain
name, please visit: http://www.isqsolutions.com/isq/howtotransfer.asp |
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How
long will it take to activate my domain name? |
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If it is
a new domain name registration where you registered the
domain name at ISQsolutions™it should be activated within
24-72 hours from time of order. If it is a domain name
DNS change, it will activate 24-72 hours after the DNS
change is completed by your registrar. You need to visit
the website where you registered your domain name to update
your DNS. |
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What
are your primary and secondary Domain Name Servers DNS? |
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Primary
Server DNS: ns1.isqsolutions.com
Primary Server IP: 64.34.120.6
Secondary Server DNS: ns2.isqsolutions.com
Secondary Server IP: 64.34.121.1 |
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What
type of Web server will my website be hosted on? |
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ISQsolutions™
premiere hardware supplier is DELL. All websites are hosted
on DELL’s new PowerEdge 1750 web servers with Intel P4
Dual Xeon processors and Windows Server 2003, IIS 6.0
operating system. |
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Is
the data transfer provided in my plan sufficient for my
site? |
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Consumption
of monthly data transfer is calculated by adding up the
data that is loaded to compile a web page of your site
multiplied by the number of visitors that requests to
view that Web page per month. Every 1GB of data transfer
can handle an average of 100,000 web page views per month. |
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How
long does it take to setup my hosting account? |
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Upon completion
of your web hosting order and receipt of your purchase
invoice, ISQsolutions™ will setup your Web hosting account
in real-time and sent you a “welcome email” containing
your Hosting Account Settings. The “welcome email” contains
your control panel and hosting manager login, FTP, email
admin account, Statistic server settings, DNS and more.
We also provide you with a temporary alternative FTP account so
if your domain name DNS has not yet been updated, you
can use the alternative FTP to publish your website to
your new account right after you order. |
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Which
web hosting plan is right for my website? |
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You can
compare our web hosting plans, features and prices by
visiting: http://www.isqsolutions.com/webhosting/comparehost.asp
, please consult your designer or programmer for your
website’s hosting requirements. |
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How
do I transfer my website files to my hosting account?
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Any FTP
client (including CuteFTP, WS-FTP, etc.) can be used to
access our Web servers. You can also use Microsoft FrontPage.
For step by step tutorials please visit: http://www.isqsolutions.com/support/tutorials.asp
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Do
you place any advertisements on my Website? |
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No. We
do not place or require any of our logos or advertisements
to be placed on your website. You have full control of
your web hosting account and website. |
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Can
I have a third party DNS host and have ISQsolutions™ only
host my website? |
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Yes. Upon
receiving your hosting account settings from ISQsolutions™,
simply provide your DNS server settings information to
your DNS provider. Within 24-72 hours they should be able
to complete the request. |
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Do
you offer Windows 2003 hosting? |
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Yes. All
our web servers are running Windows Server 2003, IIS 6.0
operating system. |
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What
type of technical support is included with my hosting
plan? |
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ISQsolutions™
offers Toll-free customer service in the United States and Canada between the hours of 9AM to 6PM Eastern Standard Time Monday to Friday. Online support is available via our 24/7 Support Center, includes Help Desk, Knowledge Base and How-to Tutorials.
ISQsolutions provides support for server-side issues,
ISQsolutions DOES NOT offer support for Source Code or Graphic Design issues related to
a customer's website or application and ISQsolutions DOES NOT offer support for 3rd party Scripts or 3rd party software. For support regarding these issues please consult your Web site designer, webmaster, developer, programmer or software provider.
Visit
our support center online to access our knowledge
base, tutorials and help desk anytime 24/7. Please visit:
http://www.isqsolutions.com/support/tutorials.asp |
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How
do I transfer my website to ISQsolutions™ and experience
NO downtime? |
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Website
uptime is a key concern when looking to switch to another
provider. ISQsolutions™ provides step by step instructions
to ensure NO downtime. To view the step by step instructions,
please visit: http://www.isqsolutions.com/isq/switchwebhosting.asp
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Do
I have access to my hosting account 24/7? |
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Yes. You
have 24/7 FTP access and 24/7 access to your webmail,
website statistics, control panel and hosting manager. |
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How
do I order Web hosting? |
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You
can order web hosting anytime 24/7 directly from our website
located at www.ISQsolutions.com. For step by step instructions,
please visit: http://www.isqsolutions.com/webhosting/howtoorder.asp
To compare hosting plans, prices and to order, please
visit:
http://www.isqsolutions.com/webhosting/comparehost.asp |
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Can
I upgrade my hosting plan in the future? |
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You can
upgrade your hosting plan at anytime and you have the
choice to either add-on services to your existing hosting
plan in real time or to upgrade to another plan. If you
choose to add-on services to your existing hosting plan,
this is done directly through your web-based control panel
and the moment you order the add-on it is added to your
existing plan and can be used immediately. If you choose
to upgrade to another hosting plan, simply send an email
to support@ISQsolutions.com and be sure to provide the
domain name associated with your hosting account and to
specify the hosting plan that you would like to upgrade
to and your request will be fulfilled within 24 hours
or by the next business day. |
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What
is your bulk email or spam policy? |
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ISQsolutions™
does not tolerate bulk emailing or spamming. ISQsolutions™
reserves the right to immediately terminate the customer’s
account without notice. |
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Can
I access my website without putting “www.” in front of
my domain name? |
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Yes. Many
providers do not provide this feature, but at ISQsolutions™
your website can be accessed "http://www.yourdomain.com"
or "http://yourdomain.com". |
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Is
ASP.NET supported in the Special Hosting plan? |
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Yes.
ASP.NET
is supported in all our hosting plans at no extra charge? |
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Are
Microsoft FrontPage extensions supported? |
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Yes. FrontPage
extensions 98, 2000, 2002 and 2003 are supported in all
our web hosting plans at no extra charge. |
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Do
you provide SSL Certificates? |
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Yes. We
have partnered with GeoTrust™ to provide a shared SSL
Certificate to our web hosting clients. You can add-on
a shared SSL Certificate to your hosting plan at time
of order or at anytime in the future through your web-based
control panel at an additional cost of only $5.95USD/month.
Our shared SSL Certificate is 128bit encryption and the
secure channel URL your users will see looks like this:
https://yourdomain.MerchantSecure.com |
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Is MS Access supported in the Special
Hosting Plan? |
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Yes. MS
Access is included in all our hosting
plans at no extra charge. You must use OLEDB connection
strings, ODBC is not supported in Windows Server 2003,
IIS 6.0. |
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Which
hosting plans include SQL database? |
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MS SQL
server 2000 and MySQL is include in Business and
Enterprise plan. |
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How
do I manage my SQL database on your servers? |
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You can
manage your SQL database using Enterprise Manager. |
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Is
ColdFusion supported in your hosting plans? |
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No. ColdFusion
MX have security issues to work in a shared environment. |
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Do
you provide e-commerce or shopping cart software? |
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No. We
do not provide e-commerce or shopping cart software since
this is typically provided by a third party. You can choose
to use any third party shopping cart or e-commerce software
to integrate into your website and still host at ISQsolutions™. |
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How
much does it cost for web hosting? |
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You can
compare our web hosting plans, features and prices by
visiting: http://www.isqsolutions.com/webhosting/comparehost.asp |
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Are
there any hosting account setup fees? |
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For a limited
time ISQsolutions™ is offering NO setup fees on all web
hosting orders, save $49.95! |
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Are
there any hidden fees? |
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ISQsolutions™
DOES NOT charge any hidden fees for its services. |
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Do
you accept monthly payments for hosting? |
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Yes. Monthly
payments are available when ordering the Starter,
Business or Enterprise hosting plans. If you choose to make one easy
annual payment you will receive 25% OFF the monthly price!! |
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Can
I pay using a check or money order? |
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At this
time we accept credit card only, Visa or Mastercard. |
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